Staylists is an online hotel reservation platform made available
through the website at www.staylists.com and on the websites of our
third party partners including Mail Travel’s mailbreaks.co.uk
(“Staylists”) through which providers of temporary accommodation
(“Accommodation Providers”) can advertise their temporary
accommodation (“Accommodation”), and through which you can make
reservations to stay at the Accommodation (“Reservations”).
When you make a Reservation through Staylists, you enter into a
direct legally binding contractual relationship with the
Accommodation Provider and the Accommodation Provider is responsible
for fulfilling your Reservation at the Accommodation, and you are
responsible for paying the Accommodation Provider for that
These are the terms and conditions on which we provide to you, for
and on behalf of the person whose website you accessed, access to
Staylists and the online reservation service provided through
Staylists (the “Service”) and in accordance with which you can make a
Please read these terms carefully before you make a Reservation.
These terms tell you who we are, how the Service works, what happens
when you make a Reservation, how you may change the Reservation, what
to do if there is a problem, and other important information. If you
think that there is a mistake in these terms, please contact us using
the contact details below.
By accessing Staylists, using the Service and/or making a
Reservation, you confirm that you have read and understood these
terms and agree to be bound by them.
Staylists and the Service are operated by Staylists Ltd (“we”, “us”,
“our”), a company registered in England and Wales. Our company
registration number is 10719301 and our registered office is at Suite
F5, Ross Building, Adastral Park, Martlesham Heath, Ipswich, England,
IP5 3RE. Our registered VAT number is 267 1493 82.
You can contact us in relation to Staylists and the Service by
writing to us at firstname.lastname@example.org or Suite F5, Ross Building,
Adastral Park, Martlesham Heath, Ipswich, England, IP5 3RE.
If we have to contact you we will do so by telephone or by writing to
you using the contact details you provide when you make your
When we use the words "writing" or "written" in these terms, this
Accommodation information and policies
All of the information on Staylists relating to Accommodation
(“Information”) (whether that Information relates to the
Accommodation itself (e.g. descriptions or photographs of the
Accommodation and its amenities), its rates or its availability for
reservation or its policies) is provided to us by the Accommodation
Providers, who remain responsible for ensuring that the Information
in relation to their Accommodation is up to date and accurate at all
Although we will take reasonable steps to ensure that the information
on Staylists is up to date and accurate, responsibility for the
Information remains with the Accommodation Provider and we cannot be
held responsible for any errors, inaccuracies or misstatements in any
of the Information.
Despite the above, you acknowledge and accept that the Accommodation
may vary slightly from the photographs included within the
If you discover that any Information is incomplete, incorrect,
inaccurate or misleading, please let us know and we will contact the
relevant Accommodation Provider to ask them to update the Information.
Our inclusion of any Accommodation in the Service, and the provision
of any Information relating to any Accommodation, does not constitute
an endorsement of that Accommodation.
By making a Reservation through the Service, you enter into a
direct and legally binding contract with the Accommodation Provider
in relation to the Reservation (the “Contract for Accommodation”)
on the basis of and incorporating by reference the Information
provided in relation to the Accommodation at the time the
Reservation is made and the information you provide when making the
The Contract for Accommodation is comprised of the Information
relating to the Accommodation and the information that you provide
at the time you make your Reservation. Please note, however, that
any special requests or additional requirements that you request of
the Accommodation Provider when making your Reservation will not be
binding on the Accommodation Provider until they have been accepted
and agreed by the Accommodation Provider.
It is your responsibility to review and make sure that you
understand all the Information relating to the Accommodation before
making your Reservation.
It is also your responsibility to ensure that all information that
you provide when making your Reservation is up to date and
accurate. Neither we nor any Accommodation Provider can take any
responsibility for any inaccuracies or omissions in any information
that you provide when you make your Reservation.
Once you have made a Reservation, the Accommodation Provider is
responsible for providing you with temporary accommodation at the
Accommodation and all other goods and services included in the
Reservation in accordance with the Contract for Accommodation, and
you are responsible for paying for that temporary accommodation,
each in accordance with the Contract for Accommodation.
From the point at which you make a Reservation, our only
responsibility is to transmit the details of your Reservation to
the Accommodation Provider and send you an email confirming the
Reservation, for and on behalf of the Accommodation Provider.
Prices and payment
The Service is provided to you free of charge, but you will need to
pay for any Reservations (including payment of any deposits) in
accordance with the Contract for Accommodation.
Any payment service that is made available through Staylists is
provided for the benefit of the Accommodation Providers by a third
party payment provider, and you will be asked to agree to their
terms and conditions before making any payment.
We are not responsible for any payments made in relation to any
Reservation, whether made directly to the Accommodation Provider or
through any third party provider, and accordingly will not be
liable to you for any amounts paid or charged in relation to any
Reservation and accordingly will not provide any refunds.
Changes and cancellations
Whilst many online contracts include a statutory right to cancel
within a certain time period, this statutory right does not apply
to contracts for the supply of accommodation. However, when using
Staylists you may cancel a Reservation (and terminate the Contract
for Accommodation) at any time up to seven days prior to the due
date of arrival at the Accommodation, subject to any additional
terms and conditions imposed by the Accommodation Provider in the
Contract for Accommodation.
If you wish to cancel a reservation within seven days of the due
date for arrival at the Accommodation, you must contact the
Accommodation Provider directly, using the contact details
providing in the confirmation email to you. If you cancel a
Reservation within seven days of the due date for arrival at the
Accommodation, the Accommodation Provider reserves the right to
charge the full amount of your Reservation, in accordance with the
terms of your Contract for Accommodation (i.e. in accordance with
the Information made available to you at the time you made your
Other than your right to cancel as set out in clause 7.1 above, any
other changes to your Contract for Accommodation (“Changes”) are
only valid and binding once they have been confirmed by the
Accommodation Provider and may result in you being charged by the
Accommodation Provider for the Change (in accordance with the
Contract for Accommodation). We cannot guarantee that any Change
requests will be accepted by the Accommodation Provider, and we are
not responsible in the event that any request is not accepted or
for any charges that you may be required to pay.
Please note that Accommodation Providers reserve the right to
cancel any Reservation (and terminate the Contract for
Accommodation) at any time if you do not pay any amounts due by the
due date for payment.
How we may use your personal information
When you make a Reservation, you will be required to provide
certain personal information relating to you and (where applicable)
other people travelling with you.
This information will be collected and processed in accordance with
reservation provider that you accessed.
Intellectual property rights
All intellectual property rights in the Information belong to the
Accommodation Providers and their licensors; all intellectual
property rights in Staylists (other than the Information) and the
Service belong to us and our licensors.
You are granted a limited right to access and use Staylists, the
Information and the Service solely for the purposes of considering
and completing a Reservation.
You do not have any right to use Staylists, the Information, the
Service or any component parts thereof for any other purpose.
Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we are responsible for loss
or damage you suffer that is a foreseeable result of our breaking
this contract or our failing to use reasonable care and skill, but
we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if either it is obvious
that it will happen or if, at the time the contract was made, both
we and you knew it might happen, for example, if you discussed it
with us during the sales process.
We do not exclude or limit in any way our liability to you where it
would be unlawful to do so. This includes liability for death or
personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of your legal rights.
You are only permitted to use Staylists and the Service for
domestic and private use. If you use the products for any
commercial, business or re-sale purpose we will have no liability
to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
Although we will use reasonable skill and care in providing you
with access to Staylists and the Service, we do not guarantee that
their availability or that your access or use of them will be
interruption or error free. We will not be liable to you for any
loss or damage that you might suffer if you are unable to access or
use Staylists or the Service.
The Accommodation Provider with whom you have made your Reservation
is responsible for providing you temporary accommodation at the
Accommodation and all other goods and services included in the
Reservation in accordance with the Contract for Accommodation. We
will not be liable to you for any loss or damage that you might
suffer as a result of any acts or omissions of any Accommodation
Provider or as a result of your stay (or anything related to your
stay) at any Accommodation.
If you are in any way dissatisfied with the Accommodation or the
goods or services provided or due to be provided to you, or if you
believe that the Accommodation Owner in breach of the Contract for
Accommodation, it is your responsibility to take this up directly
with the Accommodation Owner or the staff at the Accommodation
immediately, in order to give the Accommodation Provider an
appropriate opportunity to rectify the situation at the time.
Accordingly, neither the Accommodation Owner no any other third
party shall be liable to you if you do not comply with this clause
10.6 where it was reasonably possible for you to do so.
Any claim against us in pursuant to these Terms must be brought by
you within 28 days of your use of Staylists or (if later) the date
you were due to check out of the Accommodation in accordance with
your Reservation. If you do not bring any claim against us in this
time then you are deemed to have waived your rights to bring any
such a claim against us.
Other important terms
The Service is provided, subject to these Terms, for the domestic
and private use of individuals located in the United Kingdom. You
may not use the Service or the Information or place any
Reservations for anyone else or for any commercial, business or
re-sale purpose or if you are not located in the United Kingdom.
These terms apply to our provision of the Service and are between
you and us. No other person shall have any rights to enforce any of
We may transfer our rights and obligations under these terms to
another organisation. We will always tell you in writing if this
happens and we will ensure that the transfer will not affect your
Each of the paragraphs of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful,
the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are
required to do under these terms, or if we delay in taking steps
against you in respect of your breaking this contract, that will
not mean that you do not have to do those things and it will not
prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal
proceedings in respect of the products in the English courts. If
you live in Scotland you can bring legal proceedings in respect of
the products in either the Scottish or the English courts. If you
live in Northern Ireland you can bring legal proceedings in respect
of the products in either the Northern Irish or the English courts.
All disputes arising out of or in connection with these Terms,
Staylists or the Service shall first undergo a process of dispute
resolution using the European Commission’s online dispute
resolution (ODR) platform at